At NLBC, case workers play a vital role in supporting individuals facing mental health challenges. They stay in regular contact, listening with compassion and keeping track of evolving needs. This consistent connection ensures that support is not one-size-fits-all but adapts as circumstances change. Whether it’s arranging therapy, providing help at home, or stepping in with practical solutions for children and family life, case workers take a holistic view, addressing the whole person and the wider context of their struggles.